Course Description

Course ID: 
Communication & Management
Continuing Education Units: 

**This is a recording of a course that was presented as a live webinar in three 2-hour sessions.

NWETC recommends that anyone purchasing the recording of this Introductory course consider purchasing the recording of Course 2: Lean and Six Sigma Tools for Process Improvement in order to gain a more complete understanding of the concepts.  When enrolling in both courses together, an automatic $50 Series Discount will be applied.

This six-hour webinar will challenge your ideas about how processes should operate, and discuss why processes are often setup to fail. We will also cover popular problem solving techniques such as 8D, A3, and PDCA that provide a foundation for improvement, and cover an overview of both Lean (Toyota) and Six Sigma (Motorola and GE), and discuss how these techniques can be applied to city and state agencies, environmental consultants, and other groups involved in environmental and government work.

Lean and Six Sigma are proven techniques for process improvement that many companies and organizations have used for decades to save money, increase customer satisfaction, engage employees, and become a more sustainable business or organization. 

Process improvement is not just for manufacturing companies. City governments, law firms, military, public schools, software developers, non-profits, and even TV and movie studios are seeing benefits to learning and applying these techniques. 

Environmental organizations are also getting on board to address their own inefficiencies, and they are finding success reducing the environmental impact of the organizations they work with by speaking the same process improvement language.

Course Materials: 

Attendees will receive an electronic copy (PDF) of course materials and 3 .mp4 audio/video files of the 3 webinar sessions.

Intended Audience: 

Government agency personnel, city/state/municipal managers, contractors engaged in work with agencies, environmental engineers and managers, or anyone who is interested in learning techniques to improve efficiency and processes.

Cancelation Policy: 



More Information

Course Topics

  • An overview of the principles and mindset of Lean and Six Sigma
  • Introduction to some ways to deal with inefficient, error-prone, costly processes inside your organization 
  • Discussion of how to establish a common language with stakeholders/clients to talk about improvements

What to Bring

Attendees should have a reliable internet connection and if desired, headphones/headset. Content download will be accessible after payment is received.

Billing Information

In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.

If You Need to Cancel


  • With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
  • With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
  • With fewer than 8 days notice, there is no course credit available

*Please note that attendee replacement is welcome at any time

Disability Accommodations

Disability Accommodations:

No upcoming offerings

Click here to be notified when this course is scheduled in your area. Please note what state is most convenient for you.

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