Course Description

Course ID: 
Environmental Communication & Management
Continuing Education Units: 

**This is a recording of the material from both "Lean and Six Sigma for Environmental Professionals: Introduction to Process Improvement" and "Tools for Process Improvement".

This product includes downloads of 12 hours of material (6 hours from each course) and 2 course manuals

"Introduction to Process Improvement" course description: This six-hour webinar will challenge your ideas about how processes should operate, and discuss why processes are often setup to fail. We will also cover popular problem solving techniques such as 8D, A3, and PDCA that provide a foundation for improvement, and cover an overview of both Lean (Toyota) and Six Sigma (Motorola and GE), and discuss how these techniques can be applied to city and state agencies, environmental consultants, and other groups involved in environmental and government work.

Lean and Six Sigma are proven techniques for process improvement that many companies and organizations have used for decades to save money, increase customer satisfaction, engage employees, and become a more sustainable business or organization. 

Process improvement is not just for manufacturing companies. City governments, law firms, military, public schools, software developers, non-profits, and even TV and movie studios are seeing benefits to learning and applying these techniques. 

Environmental organizations are also getting on board to address their own inefficiencies, and they are finding success reducing the environmental impact of the organizations they work with by speaking the same process improvement language.

"Tools for Process Improvement" course description: This six-hour webinar builds on concepts introduced in Course 1: Lean and Six Sigma for Environmental Professionals: Introduction to Process Improvement.

In these sessions, details about the most common process improvement tools and techniques will be reviewed. Specific techniques include: 5S, process mapping, kanban, standard work, the 5 Whys, fishbone diagrams, histograms, common vs. special cause variation, error proofing, control charts, measurement studies, and more.

After completing this course, attendees will be able to begin to evaluate which tools may be right to help their organization improve processes and increase efficiency and sustainability.



Attendees will receive an electronic copy (PDF) of both course booklets and 6 .mp4 audio/video files of the 3 webinar sessions.

Intended Audience: 

Government agency personnel, city/state/municipal managers, contractors engaged in work with agencies, environmental engineers and managers, or anyone who is interested in learning techniques to improve efficiency and processes


More Information

Course Topics

Introduction to Process Improvement

  • An overview of the principles and mindset of Lean and Six Sigma
  • Introduction to some ways to deal with inefficient, error-prone, costly processes inside your organization 
  • Discussion of how to establish a common language with stakeholders/clients to talk about improvements

Tools for Process Improvement

  • 5S
  • Process Mapping
  • Kanban
  • Standard Work
  • The Five “Whys”
  • Fishbone Diagrams
  • Histograms
  • Common vs Special Cause Variation
  • Error Proofing
  • Control Charts
  • Measurement Studies
  • And more

What to Bring


Billing Information

In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.

If You Need to Cancel


  • With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
  • With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
  • With fewer than 8 days notice, there is no course credit available

*Please note that attendee replacement is welcome at any time

Disability Accommodations

Disability Accommodations:

No upcoming offerings

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